Notice of Privacy Practices & HIPAA Disclosure
Integrated Care LLC
Effective Date: 1/15/2026
Our Commitment to Your Privacy
Integrated Care LLC is committed to protecting the privacy, confidentiality, and security of your protected health information (“PHI”) in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable state laws.
This Notice describes how your medical information may be used and disclosed, and how you can access and control your information. Please review it carefully.
What Is Protected Health Information (PHI)
PHI includes any information that identifies you and relates to your physical or mental health condition, healthcare services provided to you, or payment for those services. This includes information collected during in-home visits, telehealth encounters, phone calls, electronic communications, and care coordination activities.
How We May Use and Disclose Your Information
We may use and disclose your PHI without your written authorization for the following purposes:
1. Treatment
To provide, coordinate, and manage your care across providers, including primary care, psychiatric services, specialists, pharmacies, labs, home health agencies, and community partners.
2. Payment
To bill and receive payment from insurance providers, Medicare, Medicaid, or other payers for services rendered.
3. Healthcare Operations
For quality improvement, training, credentialing, licensing, care coordination, audits, compliance, and administrative activities.
4. Care Coordination & Community Services
To coordinate services with case managers, shelters, foster homes, group homes, and community-based programs (e.g., Mental Health Kokua, IHS, respite centers) involved in your care.
5. Required by Law
When required by federal, state, or local law, including public health reporting, abuse/neglect reporting, or law enforcement requests.
6. Public Health & Safety
To prevent or lessen a serious threat to your health and safety or the safety of others.
7. Business Associates
To trusted third-party vendors who assist in operations (e.g., EMR, billing, telehealth platforms), all of whom are required to safeguard your information.
Uses That Require Your Authorization
We will obtain your written authorization before using or disclosing your PHI for purposes not described above, including:
- Marketing communications not related to your care
- Release of psychotherapy notes (when applicable)
- Any disclosures beyond standard care coordination
You may revoke your authorization at any time in writing.
Your Rights Under HIPAA
You have the right to:
- Access Your Records – Request copies of your medical records
- Request Amendments – Ask us to correct inaccurate or incomplete information
- Request Restrictions – Limit how your information is used or disclosed (though not all requests can be honored)
- Confidential Communications – Request communication through specific methods (e.g., phone, email, mailing address)
- Accounting of Disclosures – Request a list of certain disclosures made
- File a Complaint – If you believe your rights have been violated
To exercise any of these rights, contact us using the information below.
Electronic Communication & Telehealth
Integrated Care LLC may communicate with you via phone, SMS (text), email, and telehealth platforms. While we take reasonable safeguards, these methods may carry some risk of unauthorized access.
By choosing to communicate electronically, you acknowledge and accept these risks. Sensitive information should only be shared through secure platforms when possible.
Data Security
We implement administrative, technical, and physical safeguards to protect your PHI. However, no system is completely secure, and we cannot guarantee absolute security of electronic transmissions.
Breach Notification
In the event of a breach involving your unsecured PHI, Integrated Care LLC will notify you in accordance with HIPAA requirements.
Changes to This Notice
We reserve the right to update this Notice at any time. Updated versions will be posted on our website with a revised effective date.
Contact Information
If you have questions, concerns, or wish to exercise your rights, please contact:
Integrated Care LLC
Email: patientsupport@integrated-care.org
You may also file a complaint with the U.S. Department of Health and Human Services without fear of retaliation.
Acknowledgment
By engaging with Integrated Care LLC services, you acknowledge receipt and understanding of this Notice of Privacy Practices.